Description
DJI Care Enterprise Basic (P1)
1. Conditions for renewal: If you have purchased DJI Care Enterprise Plus for your product, you can extend for one more year of service before or within 15 days of the service expiration date.
2. The coverage limit is 5300€.
Let’s Answer Your Questions
DJI Care Enterprise Basic is an official DJI service plan designed for enterprise payloads like the Zenmuse P1. It provides replacement services for accidental damage during normal use, helping professionals reduce downtime and protect their investment.
DJI Care Enterprise Basic covers accidental damage such as crashes, water damage, signal interference, and user errors during normal operation. These incidents qualify for replacement services within the coverage period.
The standard DJI Care Enterprise Basic plan includes up to two replacement services within 12 months, each subject to a small replacement fee.
The plan should be activated shortly after device activation. It is typically available for brand-new devices or those activated within a limited time. If the device is outside this window, video verification may be required before purchase and activation.
Yes. While DJI Care Enterprise Basic provides replacement services, each replacement requires a small service fee. If damage occurs, users submit a repair request and receive a replacement after payment of the applicable fee
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