For our full returns and refunds policy, start with the Returns & Refunds policy. This page explains the refund process and how to contact us.
Overview
Irish Drone aims to provide clear and fair refund policy information for customers purchasing drone products, accessories, software, care plans or related equipment in Ireland. This Refunds Policy explains how cancellations, returns, refunds, faulty items, shipping costs and activated drone products are handled.
Irish Drone is operated by IRPC Green Energy Ltd T/A Irish Drone. This policy applies to purchases made through our website and should be read together with our Terms and Conditions and Shipping Policy.
14-Day Cancellation Right
For eligible online purchases, customers have the right to cancel an order within 14 days of receiving the goods without giving any reason. The cancellation period expires 14 days after the day on which you, or a person nominated by you, receive physical possession of the goods.
To exercise your cancellation right, please contact Irish Drone before sending the product back. Please include your order number and product details so that we can confirm the correct return process. You do not need to give a reason when exercising a statutory cancellation right.
Conditions for Return
For any voluntary return that we agree outside your statutory rights, please return the item unused and complete, in its original packaging where possible. These conditions do not prevent reasonable inspection or an eligible statutory cancellation.
Please take reasonable care of the goods and return the supplied items together. Where the law permits, any reduction for actual loss in value will reflect handling beyond what was needed to assess the goods; use, activation, registration or missing packaging does not automatically remove an eligible statutory cancellation right.
Important for Drones: Activation, account linking, flight, registration or configuration can affect a drone’s condition and value. Usage records may be assessed when considering any lawful deduction. They do not automatically remove an eligible statutory cancellation right. Your remedies for faulty or misdescribed goods remain unchanged.
How to Initiate a Return
To start a return, please contact Irish Drone by email before sending any product back.
Email: info@irishdrone.ie
Please include your order number, customer name, product name, reason for return (optional for a statutory cancellation) and any supporting photos or videos. We will review your request and confirm the applicable return process.
Please contact us before sending products back so that we can confirm the correct return address and handling instructions. This process does not remove your statutory cancellation rights or extend the applicable legal deadlines.
Use the return address confirmed for your product. Our business contact address is:
Irish Drone
IRPC Green Energy Ltd T/A Irish Drone
Clonmoney, Woodenbridge, Co. Wicklow, Y14K680, Ireland
Shipping Costs
Change of Mind: You normally pay the direct cost of returning goods, unless we agreed otherwise or the law requires otherwise. For eligible statutory cancellations, standard outbound delivery charges are refunded as required by law; any extra cost for a premium delivery option is not.
Faulty or Incorrect Items: If the item is defective, damaged, or if you received the wrong item, we will cover the return shipping costs.
Refund Process
Once your returned item is received and inspected, Irish Drone will notify you by email that we have received the returned item. We will also confirm whether the refund has been approved or rejected.
Refunds are processed to the original payment method unless you agree otherwise. For eligible statutory cancellations, the 14-day period runs from your cancellation notice, subject to the lawful withholding rule in our main Returns & Refunds policy. Other statutory refunds follow their applicable legal deadlines. Your bank or payment provider may then take time to display the payment.
Where permitted by law, a proportionate deduction may reflect actual loss in value caused by handling beyond what was needed to assess the goods. Missing items or packaging will be assessed in context, without automatically excluding statutory rights.
Contact Us
If you have any questions about this Refunds Policy, returns, cancellations or warranty support, please contact Irish Drone:
Email: info@irishdrone.ie
Phone: +353 402 55388
Address: Clonmoney, Woodenbridge, Co. Wicklow, Y14K680, Ireland
Company: IRPC Green Energy Ltd T/A Irish Drone
VAT Reg No: 4186626AH
Company No: 740333