This Privacy Policy explains how Irish Drone collects, uses, stores and protects personal data when you visit our website, contact us, create an account, place an order, subscribe to updates, request support or use our online services.
Irish Drone is operated by IRPC Green Energy Ltd T/A Irish Drone.
Company: IRPC Green Energy Ltd T/A Irish Drone
Address: Clonmoney, Woodenbridge, Co. Wicklow, Y14K680, Ireland
Email: info@irishdrone.ie
Phone: +353 402 55388
VAT Reg No: 4186626AH
Company No: 740333
For the purpose of data protection law, IRPC Green Energy Ltd T/A Irish Drone is the data controller of personal data collected through this website.
Personal Data We Collect
We may collect personal data when you use our website, contact us, place an order, create an account, subscribe to our newsletter or request support.
The types of personal data we may collect include:
Name and surname
Company name, where applicable
Email address
Phone number
Billing address
Shipping address
Order details
Payment status and transaction reference information
Product enquiry details
Support, warranty or return request information
Messages submitted through contact forms
Account login and customer account details
Wishlist, cart and order history information
Newsletter subscription details
IP address, browser type, device information and website usage data
Cookie preferences and consent records
Photos, videos or documents you send to us for support, warranty, return or product enquiry purposes
How We Collect Personal Data
We collect personal data directly from you when you:
Submit a contact form
Request a product quotation or consultation
Place an order through our website
Create or use a customer account
Use the cart, checkout, order tracking, wishlist or review features
Subscribe to our newsletter
Contact us by email, phone or other communication channels
Request a return, refund, repair, warranty support or product assistance
Send us photos, videos or product information for support purposes
We may also collect certain technical data automatically through cookies, analytics tools, server logs and similar technologies when you visit our website.
Why We Use Your Personal Data
We use personal data for the following purposes:
To respond to product enquiries, pricing requests and support questions
To process and manage orders
To arrange delivery, collection or product handover
To manage customer accounts
To provide order confirmations, invoices and transaction updates
To process returns, refunds, warranty requests and customer service cases
To verify payments and reduce fraud or unauthorised transactions
To communicate with customers about orders, products, support or service updates
To send newsletters or marketing updates where you have subscribed or where permitted by law
To improve our website, products, services and customer experience
To keep website systems secure and prevent misuse
To comply with tax, accounting, legal and regulatory obligations
To resolve disputes, chargebacks, complaints or legal claims
Legal Bases for Processing Personal Data
We process personal data under one or more of the following legal bases:
Contract: when processing is necessary to complete an order, provide products, manage delivery, support your account or respond to service requests.
Legal obligation: when we need to keep records for tax, accounting, legal, consumer protection or regulatory purposes.
Legitimate interests: when we need to operate and improve our business, respond to enquiries, prevent fraud, manage customer service, secure the website or protect our legal rights.
Consent: when you choose to subscribe to marketing communications, accept certain cookies or provide optional information for a specific purpose.
You may withdraw consent at any time where processing is based on consent.
Orders, Payments and Checkout
When you place an order, we collect the information needed to process the transaction, including your name, contact details, billing address, shipping address, order details and payment status.
Payments are processed securely by third-party payment providers, such as PayPal, card networks or other payment services available on the website.
Irish Drone does not store or have access to your full card details. Payment information is handled by the relevant payment provider according to its own security and privacy practices.
We may keep order, invoice, payment confirmation and delivery information for business, accounting, tax, warranty, dispute resolution and legal purposes.
Contact Forms and Product Enquiries
When you submit a contact form or send us an enquiry, we may collect your name, email address, phone number, subject, message content and any other information you choose to provide.
We use this information to respond to your enquiry, provide product information, prepare quotations, arrange demonstrations, support sales discussions or follow up on your request.
Please do not send unnecessary sensitive personal data through our website forms.
Customer Accounts, Wishlist and Order Tracking
If you create or use a customer account, we may store account information such as your name, email address, addresses, order history, wishlist activity and account preferences.
This information helps you manage orders, track purchases, use customer features and complete future checkout processes more easily.
You are responsible for keeping your account login details secure.
Newsletter and Marketing Communications
If you subscribe to our newsletter or marketing communications, we may use your email address to send updates about Irish Drone, DJI Enterprise products, drone solutions, offers, training, events, industry insights or related services.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@irishdrone.ie.
We do not sell your email address to third parties.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to support website functionality, improve user experience, remember preferences, understand website usage and support security.
Some cookies may be necessary for the website to work properly, such as cart, checkout, account login or session cookies.
Other cookies, such as analytics or marketing cookies, may require your consent where applicable.
You can manage cookies through your browser settings and, where available, through the cookie consent tools on our website.
Blocking some cookies may affect the functionality of the website, including cart, checkout, login or account features.
- Analytics and Website Improvement
We may use analytics tools to understand how visitors use our website, which pages are visited, which products are viewed and how users interact with the website.
This helps us improve website performance, content, product pages, navigation, search experience and customer service.
Analytics data may include IP address, device type, browser type, approximate location, pages visited, referral source and time spent on the website.
Where required, analytics cookies or tracking technologies will be used based on your consent.
Product Support, Returns and Warranty Data
If you contact us for product support, return, refund, warranty or repair assistance, we may ask for information such as your order number, product name, serial number, photos, videos, fault description, proof of purchase and supporting documents.
For drone products, you may choose to provide information related to product activation, device condition, flight logs, account links or usage history if this is necessary for support, return assessment, warranty review or technical troubleshooting.
Irish Drone does not intentionally access your drone data unless you provide it to us or ask us to review it for support, warranty, repair, return or troubleshooting purposes.
Who We Share Personal Data With
We may share personal data only where necessary for business, legal or service purposes.
This may include:
Payment providers
Banks or card networks
Delivery companies and couriers
Website hosting providers
IT service providers
Email and newsletter service providers
Analytics and cookie service providers
Professional advisers such as accountants, solicitors or auditors
Product suppliers, service centres or warranty partners where required for support or warranty handling
Regulatory authorities, courts, law enforcement bodies or public authorities where legally required
We do not sell personal data.
International Data Transfers
Some service providers may process data outside Ireland or the European Economic Area.
Where personal data is transferred internationally, we will take appropriate steps to protect it in accordance with applicable data protection law. This may include using appropriate contractual safeguards or working with providers that have lawful transfer mechanisms in place.
How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of data and the reason it was collected.
For example:
Order, invoice, payment and tax records may be kept where required for accounting, tax and legal obligations.
Customer service, support, warranty and return records may be kept for as long as needed to manage the case and protect legal rights.
Contact form enquiries may be kept for a reasonable period to respond to the enquiry and manage future communication.
Newsletter subscription records may be kept until you unsubscribe or ask us to remove them, subject to any legal record requirements.
Website analytics and cookie data may be kept according to the settings of the relevant tools and applicable consent rules.
When personal data is no longer needed, we will delete it, anonymise it or securely retain it only where legally required.
How We Protect Personal Data
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure website connections, access controls, account authentication, limited staff access, secure payment processing by third-party providers, data backups and website security tools.
No website, email system or online service can be guaranteed to be completely secure. Customers should also take care when sharing information online and should keep account login details confidential.
Your Data Protection Rights
Under GDPR and applicable data protection law, you may have the following rights:
The right to be informed about how your personal data is used
The right to access your personal data
The right to request correction of inaccurate or incomplete data
The right to request deletion of your personal data in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain types of processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
The right to lodge a complaint with the Data Protection Commission in Ireland
These rights may be subject to legal limits and may not apply in every situation.
To exercise your rights, please contact us at info@irishdrone.ie.
Children’s Privacy
Our website and products are intended for business, professional and general adult customers.
We do not knowingly collect personal data from children. If you believe that a child has provided personal data to us, please contact us so that we can review and take appropriate action.
Third-Party Links
Our website may contain links to third-party websites, platforms, payment providers, suppliers or service providers.
We are not responsible for the privacy practices, content or security of third-party websites. Customers should read the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business operations, legal requirements, cookies, third-party services or data handling practices.
The latest version will be published on this page with an updated “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact Irish Drone:
Company: IRPC Green Energy Ltd T/A Irish Drone
Email: info@irishdrone.ie
Phone: +353 402 55388
Address: Clonmoney, Woodenbridge, Co. Wicklow, Y14K680, Ireland
VAT Reg No: 4186626AH
Company No: 740333
You also have the right to contact the Irish Data Protection Commission if you have concerns about how your personal data is handled.